Benefits:

401(k)
401(k) matching
Company parties
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Competitive salary

Salon Manager – Pigtails & Crewcuts Fayetteville

Position Overview

The Salon Manager is responsible for leading the Pigtails & Crewcuts team to deliver an exceptional experience for every child and family who visit our salon. This position combines leadership, operational management, and team development to ensure smooth daily operations, outstanding customer service, and a positive, family-friendly environment. The Salon Manager serves as the bridge between our General Manager, franchise owner and the salon team, ensuring all business goals and brand standards are consistently met.

Key Responsibilities

Leadership & Team Development

· Lead, motivate, and develop a team of stylists, front desk staff, and assistant managers to deliver excellent customer service.

· Recruit, interview, hire, and train new team members in alignment with Pigtails & Crewcuts standards.

· Foster a positive, team-oriented culture that emphasizes professionalism, communication, and fun.

· Conduct regular team meetings to communicate goals, expectations, and updates.

· Provide coaching, feedback, and performance evaluations to support employee growth and retention.

· Delegate responsibilities effectively to build leadership skills among assistant managers and senior stylists.

· Address performance concerns in a timely and constructive manner, following company guidelines.

· Promote company culture and employee engagement through recognition, celebrations, and team-building activities.”

Customer Experience

· Ensure every guest enjoys a warm, friendly, and efficient salon experience.

· Resolve customer concerns promptly and with empathy, ensuring satisfaction and repeat business.

· Promote the Pigtails & Crewcuts brand by maintaining a cheerful, clean, and welcoming environment.

· Monitor service quality and consistency across all staff members.

· Monitor and respond to online reviews or customer feedback to continuously improve service quality.

Operational Excellence

· Oversee all aspects of daily salon operations, including scheduling, appointments, and staffing levels.

· Manage inventory control for retail and back-bar products, placing orders as needed.

· Handle cash management, daily sales reports, deposits, and financial reconciliation.

· Ensure compliance with all health, safety, and sanitation regulations.

· Monitor salon maintenance and appearance, coordinating repairs or updates as necessary.

· Support and enforce company policies and procedures to maintain operational consistency.

Qualifications

· 3+ years of salon, spa, or retail management experience required.

· Valid Arkansas cosmetology license

· Strong leadership, communication, and customer service skills.

· Proven ability to manage teams, resolve conflicts, and build morale.

· Excellent organizational, time management, and multitasking abilities.

· Proficiency in scheduling, POS, and social media management systems.

· Positive, energetic, and professional attitude with a passion for creating a fun, family-friendly experience.

Schedule & Compensation

· Full-time position with flexible hours, including weekends.

· Competitive base pay plus performance-based raises/bonuses. Hourly compensation does not include amazing tips!

· Paid time off, product discounts, and growth opportunities within the Pigtails & Crewcuts organization.
· Opportunity to attend franchise training once a year with the management team (Past trips: Vegas, San Antonio, Atlanta, Scottsdale)

· 10+ holidays off including Christmas Eve, Christmas Day, Thanksgiving, Black Friday, July 4th & 5th, Labor Day, Sunday before Labor Day Memorial Day, Sunday before Memorial Day, Mother’s Day, Halloween, New Year’s Day
· Daily tip out (cash & credit card), no waiting for your check

· 401K & Company Match

About Pigtails & Crewcuts NWA

Pigtails & Crewcuts is a family-focused children’s hair salon where fun meets style. Our Fayetteville and Rogers locations are dedicated to creating stress-free, memorable haircut experiences in a bright, cheerful environment filled with care, laughter, and professionalism. We’re not just about haircuts — we’re about creating smiles and building confidence in every child who walks through our doors.

Compensation: $16.00 - $20.00 per hour

Pigtails & Crewcuts is a high-quality children’s salon dedicated to providing a fun and comfortable experience for everyone. Mom & dad can rest easy in our clean, safe, and professional facilities designed to fit the individual needs of each child. Our stylists are trained to work with children and specialize in haircuts for boys & girls of all ages, trend-setting hair fashions, themed parties, and retail product-lines specifically created for kids. Each salon is designed with our most important customer in mind. We have themed & adult styling chairs, “mom chairs” at each styling station, age appropriate movies playing throughout the day, video game consoles, party room, a train table, toys, and retail offerings including hair accessories & hair care products.

Pigtails & Crewcuts proudly partners with Locks of Love. We, also, have an exclusive line of trademark products created with our customers in mind. Each salon is locally owned & operated, and our family approach has made us one of the most respected children’s hair salon franchises in the country.

Do you love kids? Do you love cutting and styling hair? Then we would love to meet you! We have nearly 50 salons across the country, and we’re always on the lookout for talented stylists with a knack for kids cuts.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pigtails & Crewcuts Corporate.

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